These Terms & Conditions govern your use of the website kalyahotelbandung.com and your reservations and stays at Kalya Hotel Bandung (“Kalya”, “the Hotel”, “we”, “us”). By using this website or making a reservation, you agree to these terms. Please read them together with our Privacy Policy.
1. Website Information
We work to keep the information on this website accurate, including descriptions of rooms, facilities, meeting rooms, photos, rates and promotions. Photos and descriptions are for illustration and may differ slightly from the actual room or facility. Rates, availability and offers may change without prior notice, and we reserve the right to correct errors or omissions at any time. The rate confirmed at the time of your booking applies to that booking.
2. Reservations
- Reservations can be made through our online booking engine at booking.kalyahotelbandung.com, or by contacting us via WhatsApp, telephone or email.
- A reservation is confirmed only when you receive a confirmation from the Hotel or the booking system. Checking availability or sending an enquiry does not create a confirmed booking.
- You must provide accurate and complete information, and you must be at least 18 years old to make a reservation.
- Each room has a maximum number of guests. The Hotel may decline additional guests beyond the maximum occupancy of the room booked.
- The conditions of the rate plan shown when you book (including payment, changes, cancellation and no-show) form part of your booking. If they differ from these general terms, the rate plan conditions apply.
3. Rates, Taxes and Payment
- Rates are quoted in Indonesian Rupiah (IDR) unless stated otherwise, and may be subject to the prevailing government tax and service charge unless stated as inclusive.
- Payment methods, deposits and prepayment requirements depend on the rate plan selected and are shown during booking or in your confirmation.
- Incidental charges, such as additional services or damages, are payable at check-out or as otherwise agreed.
4. Check-in and Check-out
- Standard check-in time is from 14:00 and check-out is by 12:00 noon (WIB).
- Early check-in and late check-out are subject to availability and may incur an additional charge, unless included in a specific offer.
- A valid identity document (national ID card or passport) may be required for all guests at check-in.
5. Direct Booking Benefits and Promotions
- Offers shown on our website, such as a free welcome drink and early check-in for selected direct bookings, are subject to availability, the dates and rate plan booked, and any conditions stated with the offer.
- Promo codes are valid only for the stated period and eligible bookings. Unless stated otherwise, they cannot be combined with other offers, have no cash value and are not transferable.
- We may change, suspend or withdraw any promotion at any time, and may cancel bookings made through misuse of a promotion.
6. Changes, Cancellation and No-show
Changes, cancellations, refunds and no-show charges are governed by the rate plan you booked, as shown at the time of booking and in your confirmation. To request a change or cancellation, please contact us as early as possible using the details below. Refunds, where applicable, are made to the original payment method.
7. Meeting Rooms and Events
- Prices and capacities shown on the website, including package estimates, are indicative only. A meeting or event is confirmed only after a written proposal or agreement is accepted by both parties.
- Minimum numbers of delegates, deposits, catering, equipment and cancellation terms for meetings and events are set out in the agreement for that event.
- Room setups and capacities depend on the layout chosen and may be subject to safety limits.
8. Guest Conduct and Hotel Rules
- Rooms are non-smoking. Smoking is permitted only in designated areas.
- Guests must respect other guests and hotel staff and keep noise to a reasonable level, particularly at night.
- Illegal activities, dangerous or prohibited items, and behaviour that endangers safety or disturbs others are not allowed.
- Guests are responsible for loss or damage to hotel property caused by them or their visitors, and the Hotel may charge for repair or replacement.
- The Hotel may refuse service or ask a guest to leave, without refund, if these rules are seriously or repeatedly breached.
9. Parking and Personal Belongings
On-site parking is provided for the convenience of registered guests. Vehicles and belongings left in vehicles are at the owner’s own risk. Please keep valuables secure and use the in-room safe or safe deposit where available. The Hotel is not responsible for loss of or damage to personal belongings except where required by law.
10. Limitation of Liability
To the extent permitted by law, the Hotel is not liable for indirect or consequential losses, or for interruptions, errors or unavailability of this website or of third-party services we use or link to (such as the booking engine, WhatsApp, maps and review platforms). Nothing in these terms limits any liability that cannot be excluded under applicable law.
11. Force Majeure
The Hotel is not responsible for failure or delay in performing its obligations caused by events beyond its reasonable control, including natural disasters, fire, government action, utility failure, epidemics or civil disturbance. Where possible, we will offer a reasonable alternative or adjustment.
12. Intellectual Property
The content of this website, including the Kalya name and logo, text, photographs and design, belongs to the Hotel or its licensors and is protected by law. You may not copy, reproduce or use it for commercial purposes without our prior written permission.
13. Third-party Links and Reviews
Our website may link to third-party sites and services, including Google, Tripadvisor, WhatsApp and our booking engine. We do not control these services and are not responsible for their content or practices. Guest reviews on third-party platforms are the opinions of the reviewers.
14. Governing Law and Disputes
These terms are governed by the laws of the Republic of Indonesia. We encourage you to contact us first so that any complaint or dispute can be resolved amicably through discussion. If it cannot be resolved that way, it will be brought before the competent courts in Indonesia.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. The version published on this page, with its last updated date, applies to your use of the website. Bookings are governed by the terms in force when the booking was made.
16. Contact Us
Kalya Hotel Bandung
Jl. Sumur Bandung No. 7, Dago, Coblong, Bandung, West Java 40132, Indonesia
Email: info@kalyahotelbandung.com
Telephone: +62 22 2510521
WhatsApp: +62 821-1976-3318