This Privacy Policy explains how Kalya Hotel Bandung (“Kalya”, “we”, “us”) collects, uses, shares and protects your personal data when you visit kalyahotelbandung.com, contact us, or make a reservation with us. By using our website and services you acknowledge the practices described here.
1. Information We Collect
Information you provide to us
- Contact details: your name, phone or WhatsApp number and email address.
- Reservation details: check-in and check-out dates, number of guests, room preferences, promo codes, special requests and messages you send us.
- Meeting and event enquiries: company name, contact person, event date and estimated number of delegates.
- Guest service requests: for example airport or station shuttle, early check-in, or other requests made before or during your stay.
- Newsletter and promotions: your email address if you choose to subscribe.
Information collected when you book online
Online reservations are made through our booking engine at booking.kalyahotelbandung.com, which is operated by a third-party service provider on our behalf. Details you enter there (including guest identity and payment information) are handled through that system. We do not store payment card numbers on this website.
Information collected automatically
Like most websites, our hosting and third-party services may automatically record technical data such as IP address, browser type, device, pages visited and the date and time of your visit. This is used to keep the website secure and working properly.
2. How We Use Your Information
- To respond to your enquiries, including those sent through WhatsApp, phone, email or our contact form.
- To process, confirm and manage your reservations, meetings and events.
- To provide and personalise your stay, and to arrange services you request.
- To send you promotions, offers and news about Kalya Hotel Bandung, where you have agreed to receive them. You can opt out at any time.
- To operate, secure and improve our website and services.
- To meet our legal and regulatory obligations, such as guest registration, accounting and tax requirements.
3. WhatsApp and Other Messaging
When you contact us through the WhatsApp button on our website, your conversation takes place in WhatsApp and is subject to WhatsApp’s own terms and privacy policy. We receive your phone number and the messages you send us, and we use them only to respond to you and to manage your enquiry or reservation.
4. Sharing Your Information
We do not sell your personal data. We share it only where necessary with:
- Service providers that help us run our business, such as our booking engine provider, website hosting, communication and payment providers, who may only use the data to provide services to us.
- Authorities where disclosure is required by law, regulation or a valid legal process.
- Professional advisers or a successor business in connection with legal, audit or corporate matters, under appropriate confidentiality.
Our website also uses or links to third-party services that have their own privacy practices, including Google Maps (location map), Google Fonts and other content delivery services, WhatsApp, and review platforms such as Google and Tripadvisor. Please review their policies when you use them.
5. Cookies
Our website does not use advertising or tracking cookies of its own. The staff login area of the website uses a session cookie that is essential for security. Third-party services embedded in our pages (for example Google Maps and fonts) may set their own cookies or collect technical data. You can manage or block cookies in your browser settings, although some features may not work as intended.
6. Data Retention
We keep personal data only for as long as needed for the purposes described in this policy, including to meet legal, accounting and reporting requirements. When data is no longer needed, we delete or anonymise it.
7. Security
We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse, including encrypted connections (HTTPS) and restricted access to our administrative systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. International Data Transfers
Some of our service providers, such as hosting, messaging or map providers, may process data on servers located outside Indonesia. Where this happens, we take steps to ensure your data continues to be protected as required by applicable law.
9. Your Rights
In accordance with applicable Indonesian law, including Law No. 27 of 2022 on Personal Data Protection, you may have the right to:
- request access to the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to delete your data or restrict its processing, where the law allows;
- withdraw your consent to marketing communications at any time; and
- object to certain processing of your data.
To exercise these rights, contact us using the details below. We may ask you to verify your identity before responding.
10. Children
Our website and reservation services are intended for adults. We do not knowingly collect personal data from children without the consent of a parent or guardian. If you believe a child has provided us with personal data, please contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date it was last updated. Please review it periodically.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact:
Kalya Hotel Bandung
Jl. Sumur Bandung No. 7, Dago, Coblong, Bandung, West Java 40132, Indonesia
Email: info@kalyahotelbandung.com
Telephone: +62 22 2510521
WhatsApp: +62 821-1976-3318
See also our Terms & Conditions.